Outsourcing decisions play a pivotal role in supporting any industry in meeting their strategic objectives. Through outsourcing, corporate can address the following strategic objectives:
Efficiency - as a lever to release costs through economies of scale and labor cost.
Effectiveness - Simplify transactional & administrative tasks, allowing a focus on value-added activities to promote their core business.
Risk Management - Spread operations across locations to maintain business continuity and help reduce dependency on specific economies.
Agility - Gain access to standardized, scalable and specialized solutions to reduce time .
Service Quality - Gain access to well trained, specific talent and processes to establish domain specialization.
Cost Saving - Through efficient and effective sourcing significant potential cost is saved (approx 45%) by moving identified administrative task to outsourcing model.
Technology-led innovations along with changing customer needs are forcing IT/ITeS and BPO companies to rethink their existing business models. It has put pressure on companies to capitalize on opportunities by modernizing their existing processes.
This continuous change means that IT companies today are not only pressured to invest in the future but also protect current market share and keep costs under control. Customers demand improved service experience and this requires swift problem resolution and agile solution deployment.
At ADR, we have worked with the world's leading IT and ITeS companies and bring deep domain experience and rich industry expertise in delivering enterprise-grade analytics and business applications. Our solutions have helped our clients develop products, improve sales and order-to-cash operations, reduce costs of technical and customer support, and optimize their application portfolio leading to improved profit margins.